Makula Technology
Karina Novak is currently working as a Growth Manager at Makula Technology GmbH, driving growth for their Service 4. 0 After-Sales platform. Prior to this role, Karina held positions in National Field Management at FrieslandCampina, Global Experience Center LHC at Henkel, and Social Media Marketing and Business Development at EMSU GmbH. Karina also completed an internship at Klüh Service Management GmbH, gaining experience in departments such as IT, Marketing, and Purchasing. Karina is currently pursuing a Master of Arts in Industrial Sales and Innovation Management at Hochschule für Technik und Wirtschaft Berlin, after completing a Bachelor of Applied Science in Business Studies at Aachen University of Applied Sciences and a semester abroad at the University of Valencia.
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Makula Technology
Next-gen digital service solution that cuts through the communication clutter and back-and-forth of Installed Base Management in the manufacturing industry. It eliminates inefficiencies in asset and work order management for Field Service Engineers, Technicians and After-Sales Managers, and ensures enhanced customer experience and streamlined operations. Be it understanding machine health, predicting maintenance needs, or unveiling potential upselling avenues, our platform serves as your guide with these features: - Comprehensive Machine Lifecycle Management - Predictive Maintenance Analytics - Upselling and Cross-selling Opportunities - Digital Monitoring and Audit Trails - Streamlined Operation Workflows - Training Protocols and Checklists Choosing Makula means: - 80% boost in profits as a result of lowered frustration and higher customer satisfaction - 25 productive hours saved per engineer each month owing to elimination of unnecessary back-and-forth communication. - 20% additional revenue unlocked from spare parts due to streamlined and improved management efficiency. With Makula, your customers also get a branded customer portal, enabling effortless order placement, service requests, and access to equipment and order histories through a quick QR code scan! Imagine a world where your assets' entire lifecycle, from installation to routine maintenance, becomes a source of revenue and strategic insights... With Makula, that world is within reach! Schedule a free demo here: https://makula.io/contact/