Emily Sheela Koshy

Emily Sheela Koshy currently serves as the General Manager of Airlines Customer Management at Malaysia Airlines, a position held since December 2016, where previous roles included Head of Customer Experience and Head of Customer Relations. Prior to this, Emily worked at AeroDarat Services Sdn Bhd as the Account Management and Marketing Manager, focusing on business development and managing ground handling contracts for major airlines. Emily's career at Malaysia Airlines began in 2011 as a Customer Care Controller, overseeing a team responsible for managing complex customer complaints. Emily holds a Master's degree in Business/Corporate Communications from Universiti Putra Malaysia, earned from January 2021 to March 2023.