Kelly Hong

Kelly Hong is a Senior Product Knowledge Manager at Malt, overseeing a team of 5 individuals in the French, Spanish, and German markets. With a background in customer care, Kelly has experience in managing various aspects of customer support, fraud management, and NPS management. Kelly previously worked as a Team Leader and Customer Care Representative, showcasing expertise in user satisfaction and process automation. Additionally, Kelly has experience in business development and community management from previous roles at My Job Glasses. Kelly holds a Master's degree in Business Innovation and Entrepreneurial Strategies. Currently, Kelly is a member of ProKnow Club.