Michelle Alvarez Poma

Michelle Alvarez Poma has extensive experience in the hospitality industry, currently serving as the Assistant Groups and Reservations Manager at Mandarin Oriental Hotel Group since May 2018, with prior roles including Assistant Guest Services Manager and Guest Experience Supervisor. Previous positions include Guest Desk Agent at Hotel Xenia, Autograph Collection, Front of House Assistant at Peyote Restaurants, Head Waiter at ILUNION Hotels, Floor Manager at NH Hotel Group, and Event Assistant at Westin Hotels & Resorts. Michelle holds a Master's degree in Luxury Hospitality Management from the University of West London, a Certificate in Hotel Reservations Agent & Opera PMS Hotel Software from Reception Academy, and a Grado en Gestión y Administración Pública (GAP) in Business Administration, Management and Operations from Universitat Politècnica de València.