Elisabeth Domene y Aneas

Elisabeth (Elly) Domene y Aneas has a diverse work experience spanning multiple industries. Elisabeth (Elly) began their career at SES Satellites in 2002, holding various managerial positions in customer experience, commercial operations, and sales operations. From 2015 to 2018, they served as the Director of Global Customer Experience Management & BPM. In 2019, they were promoted to Vice President, Global Customer Experience and CEO Office. In 2021, they joined Customer Institute as the Director, focusing on certifying organizations' customer centricity. Currently, they hold the position of Vice President of Customer Success at Mangata Networks, showcasing their expertise in cloud services channel development.

Elisabeth (Elly) Domene y Aneas obtained the Certified Customer Experience Professional (CCXP) degree from the Customer Experience Professional Association in 2016. Elisabeth (Elly) also earned a BPM Master Certification in Business Process Management from AIIM in the same year. In 2013, they studied Customer Experience Management at Beyond Philosophy. Additionally, they obtained a UX Certificate from the Nielsen Norman Group and various certifications such as NPS Masterclass, #IamRemarkable Facilitator, Enterprise Design Thinking Co-Creator, and Enterprise Design Thinking Practitioner from different institutions in 2021. Elisabeth (Elly) is also a Microsoft Cloud Fundamentals Certified and a CXPA Professional Member.