Elly Domene

Elly Domene, CCXP has a significant amount of experience in various customer-centric roles throughout their career. They most recently worked as the VP of Cloud Services Channel Development at Mangata Networks starting in May 2023. Prior to that, they held the position of Vice President of Customer Success at Mangata Networks from July 2022 to May 2023.

Before joining Mangata Networks, Elly worked at SES Satellites where they held several roles focusing on global customer experience and commercial operations. They served as the Vice President of Global Customer Experience from July 2021 to June 2022 and as the Vice President of Global Customer Experience and CEO Office from January 2019 to July 2021. They also worked as the Director of Global Customer Experience Management & BPM from March 2015 to December 2018, as a Customer Experience Manager from April 2013 to February 2015, and in various managerial roles in sales operations and international travel from 2002 to 2012.

In addition to their roles at Mangata Networks and SES Satellites, Elly also worked as the Director of Customer Institute at Customer Institute from April 2021 onwards. The Customer Institute is dedicated to assessing and certifying the level of customer centricity in organizations worldwide.

Overall, Elly Domene, CCXP has a diverse background in customer success, customer experience management, and commercial operations, with a strong focus on driving customer-centric strategies and improving customer satisfaction.

Elly Domene, CCXP, has a comprehensive education history in the field of customer experience and human-centered design. In 2016, they became a Certified Customer Experience Professional (CCXP) through the Customer Experience Professionals Association. Additionally, in the same year, they obtained a BPM Master Certification from AIIM in the field of Business Process Management.

In 2013, Elly completed a program in Customer Experience Management at Beyond Philosophy.

In terms of additional certifications, Elly earned a UX Certificate from Nielsen Norman Group in 2021, specializing in Human Centered Design. Elly also has certifications in Enterprise Design Thinking, including being a Co-Creator and Practitioner, obtained from IBM in 2021.

Elly Domene has obtained several other certifications, including Microsoft Cloud Fundamentals: Explore Cloud Services from LinkedIn in 2022, NPS Masterclass, #IamRemarkable Facilitator from g.co/IamRemarkable, and CXPA Professional Member from the Customer Experience Professionals Association.

Overall, Elly Domene has a well-rounded education history with a strong focus on customer experience, human-centered design, and various related disciplines.