Mike Ralya

Mike Ralya is an experienced professional in technical support and financial systems analysis, currently serving as an Oracle Financial Systems Analyst at Manheim since June 2011. Ralya began the career with a Bachelor of Business Administration in Finance from Grand Valley State College and has since worked in various roles, including Technical Support Representative at IBM CORPORATION and CCI, where significant contributions to service delivery and customer experience were made. Additionally, Ralya held positions as a POS Technician at Service Integrated Systems, Inc. and a Geek Squad Agent at Best Buy, demonstrating a commitment to training and improving customer service. Ralya's skill set includes problem identification and documentation, customer training, and enhancing technical support services.