Suyanne Oliveira Aragao

Suyanne OLIVEIRA ARAGAO is an experienced Applications Program Manager specializing in transformation and solution adoption, currently leading innovative initiatives at ManoMano since December 2020. Noteworthy accomplishments include managing a Generative AI-powered chat tool project, achieving significant cost savings through procurement strategies. Previously, Suyanne served as Customer Service Operations Manager at Galeries Lafayette Group, enhancing operational efficiency and implementing digital support tools. A robust background in e-commerce operations was developed at FAUCHON Paris, while earlier roles include customer service leadership at PALAIS DES THÉS and B2B sales coordination at Seamark Group. Suyanne's academic credentials include a Master of Science in International Management from The Manchester Metropolitan University and an Executive Education certificate from HEC Paris focused on Marketing Strategy and Customer Experience.