Daniel O'Brien

Daniel O'Brien is an experienced professional in customer experience and transformation, currently serving as Director at Manulife Hong Kong and Macau since January 2013. O'Brien has a proven track record in managing enterprise customer advocacy programs and leading change management initiatives to enhance business performance. Previous roles at Manulife include Associate Director in both Customer Experience & Transformation and Innovation & Customer Experience, where O'Brien designed culture programs and strategies to foster a customer-centric mindset. O'Brien also held key positions at JELLYMON, Edelman, and served as President of the Oxford and Cambridge Club in Beijing, demonstrating effective leadership and engagement skills in various contexts. Daniel holds a Master’s degree in Japanese Studies from the University of Oxford, supplemented by studies at prestigious institutions such as Tsinghua University and Waseda University.