Alex Terlouw

Alex Terlouw is an accomplished professional in enterprise configuration management and governance, currently serving as Director at Manulife since January 2023. Prior to this role, Alex held various positions at RBC from March 2016 to January 2023, including Senior Manager of ITSM Discovery & Service Modeling, responsible for developing and maintaining service models, and implementing a universal CMDB database to enhance data quality. Alex's extensive experience at RBC also includes managing service asset configuration management tools and overseeing electronic fax and print solutions. Academic credentials include a Project Management Professional (PMP) certification from Schulich School of Business at York University, a Master's Certificate in Project Management from York University, and a degree in Computer Science from Mohawk College, supplemented by MCSE certification.