Cathy MacDonald

Cathy MacDonald has over 25 years of experience in business analysis, operations management, and client technology solutions. Currently serving as Manager in Plan Sponsor Services at Manulife since December 2010, Cathy has held several key positions within the company including Manager of Business Analysis, QA Program Lead for Quality Assurance Services, and Senior Business Analyst. Prior experience includes roles as a Business Analyst at Thomas Cook Group and a Product Specialist/Business Process Management at Carlson Marketing Group, where Cathy improved manual business systems processes. Additionally, Cathy managed operations and process improvement at Sears Canada, overseeing a team and ensuring that systems supported sales targets. Previous positions also include roles as a Business Analyst/Product Specialist at Global Matrix and a Customer Service Representative, demonstrating a strong foundation in client relations and project management. Cathy holds a degree from Cape Breton Business College, completed between 1981 and 1983.