Dao (Gabriella Wilson) N. is an experienced IT Business Analyst with a strong background in requirement gathering and analysis, having worked at multiple reputable organizations, including Manulife, Dragon Capital Group Limited, Orient Software Development Corp., FPT Software, and NUS Technology. Since June 2020, Dao has been employed at Manulife, with prior roles involving significant responsibilities such as conducting workshops, creating user stories, and interfacing with offshore development teams. The analytical skills were developed through the preparation of Software Requirements Specifications (SRS), conducting user acceptance testing, and providing training sessions for clients, notably in Singapore. Dao holds a Bachelor of Economics in External Economics from Foreign Trade University HCM, completed in 2016.