AJ

Aine Roach Jones

Snr Director Of Customer Success at MAPAL Group (en)

Aine Roach Jones has a diverse work experience in customer success and management roles.

From 2021 onwards, Aine worked at MAPAL Group as the Head of Customer Success and later transitioned to the role of Global Customer Success Enablement.

Prior to that, Aine worked at Fourth starting in 2017 as a Customer Success Manager. In this role, Aine managed 2 million in annual revenue and was responsible for a segment of Fourth's customers, ensuring their business objectives were met.

Before joining Fourth, Aine worked at Byron from 2013 to 2017. Initially, Aine served as a Property Administrator, assisting with maintenance and new restaurant openings. Later, Aine became a Restaurant Manager, overseeing a team, managing training and stock, and handling sales forecasting and budgeting.

Aine's earliest work experience was at Mecco, where Aine worked as a Manager from 2004 to 2012. In this role, Aine ensured timely and budgeted event setups, managed the restaurant floor during events, and handled on-site client relations.

Aine Roach Jones attended St Marylebone from 1999 to 2005. No degree or specific field of study is mentioned for this educational period.

Links

Timeline

  • Snr Director Of Customer Success

    October 1, 2023 - present

  • Global Customer Success Enablement

    September, 2022

  • Head of Customer Success

    March, 2021

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