Mapfre
Camilo Gálvez Polo holds an extensive background in customer support and operations management within the contact center industry, currently serving as Corporate Deputy Director for Customer & Broker Support at MAPFRE since July 2015. Prior experience includes roles at MAPFRE ASSISTANCE as Telemarketing Regional Manager for LATAM, and leadership positions at Teleperformance and SITEL Chile International. Camilo’s academic credentials include an Executive MBA from EAE Business School and additional specialized training in marketing and management from prestigious institutions such as The London School of Economics and CESA. Camilo is recognized for a comprehensive skill set in online customer service and operational efficiency across diverse markets in Latin America.
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Mapfre
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Mapfre SA is a Spain-based company engaged in the insurance sector. The Company's activities are divided into four business units: Insurance, Assistance, Reinsurance and Global Risks. The Insurance line offers insurance policies, including life, accident, health, property and casualty and automotive insurance, among others. The Assistance line focuses on developing assistance services for insurance products, including road and travel assistance. The Reinsurance line is responsible for reinsurance activities. The Global Risks line offers integrated insurance services, such as risk prevention and protection, audit and control, for business customers. In addition, the Company is active in the management of pension funds, retirement plans and investment funds, as well as the provision of healthcare services in Spain. The Company operates in Europe, Africa, Asia and the Americas. It is a parent of the Mapfre Group.