Marie Shea is an experienced Contact Center Specialist currently serving as the AVP of the Contact Center at Mapfre Insurance, where they oversee over 150 customer service employees handling claims and billing inquiries. With a history of various leadership roles at Mapfre, including physical damage and premium accounting, Marie has developed strong skills in customer service, coaching, and strategic planning. They hold a Bachelor of Applied Science in Social Work from Bridgewater State College and Bridgewater State University, and their professional journey reflects a deep commitment to the insurance industry.
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