Kotie Morgan is currently a Regional Executing Consultant at Maplewave, where they specialize in retail optimization and have contributed to various projects across South Africa, Botswana, the Caribbean, Oceania, and the U.K. With over 20 years of experience in retail training, process improvement, and telecommunications call centers, Kotie's expertise includes managing store profitability and developing sales productivity programs. Prior to joining Maplewave in 2016, Kotie held leadership roles at Bytes People Solutions and Altech Autopage Cellular, focusing on customer service management and call center operations. In addition to their professional achievements, Kotie dedicates time to creating comfort items for children with cancer and instilling the value of job satisfaction in their teenage daughter.
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