Marasco & Nesselbush, LLP
Cecilia Santos is an experienced professional with a strong background in customer experience and legal support, currently serving as the Customer Experience Lead at Marasco & Nesselbush, LLP since March 2012. In this role, Cecilia provides leadership and training to a team of 10 representatives, utilizing CRM software to enhance customer interactions and develop personalized solutions. Previously, Cecilia managed a team of five intake specialists to achieve client retention goals and oversaw a portfolio of over 250 client cases as a Legal Assistant, ensuring efficient management and support for clients navigating the Social Security Disability claims process. Prior experience includes serving as a Legal Secretary/Paralegal at Jaffe and Asher, LLP and as an Assistant Secretary at Assumption College. Cecilia holds a B.A. in Spanish and Latin American Studies from Assumption University.
Marasco & Nesselbush, LLP
Hard work, honesty, intelligence and integrity are the hallmarks of our law firm. At Marasco & Nesselbush, our unwavering commitment is to quality legal work, attention to detail and extraordinary results. Our legal assistants and attorneys treat each client with dignity, respect, kindness and compassion, while we work vigorously to advocate and favorably resolve your case. When we accept a case, we strive to get the best results possible for each client.