Jenny Gowans

Jenny Gowans currently serves as the Customer Experience and Content Strategy Lead on the Member Engagement Programme at Unison, focusing on enhancing the digital member experience. Prior to this role, Jenny Gowans held various leadership positions at CIPD, including Customer Experience Director and Director of Research, Policy and Content. At Haymarket Media Group, Jenny Gowans was the Group Director of the Professional Associations Group, overseeing communication strategies for prestigious clients, and also led the Haymarket Medical group as Group Director. Earlier experience includes serving as Operations Director, managing teams responsible for medical education resources, as well as editorial roles including Editorial Director and Associate Publisher for the MIMS group. Jenny Gowans began a career in research in Clinical Pharmacology at the University of Otago after earning a Master's degree in Pharmacology from the same institution.