Jessica Keim

Jessica Keim currently serves as a Success Coach at the University of Maryland Global Campus and has been a Server at Margaritaville Hollywood Beach Resort since April 2021, where exceptional customer service skills have resulted in a 98% customer satisfaction score. Previous roles include Program Manager at School16, where Jessica increased student participation by 15% and developed tools for client insights, as well as a Customer Care Specialist at Red Ventures, where Jessica optimized operational workflows and improved team performance. Jessica's experience spans various customer service and management positions, demonstrating a strong ability to build relationships and drive success across diverse industries. Jessica is pursuing a Master of Business Administration at the University of Maryland Global Campus, building on a Bachelor of Business Administration from Southern New Hampshire University.