Kathleen Lucido

Kathleen Lucido, PMP, has a diverse work experience spanning over three decades. Kathleen began their career in 1985 as a Manager of Customer Service at Alta Bates Medical Center. From 1989 to 1993, they worked as a Physician Practice Manager and later as the Director of Business Services at St. Luke's Hospital and Healthcare Center in San Francisco, where they managed several women's clinics. In 2000, they joined MHN/Health Net as the Director of Claims, overseeing the operations of a high-volume healthcare claims department. From 2004 to 2008, they served as a Senior Project Manager at MHN, where they led multiple cross-functional teams and successfully managed the implementation of the Call Center Management system. In 2010, they joined Kaiser Permanente Insurance Company (KPIC) as the Manager of Product Operations, responsible for day-to-day administration and process improvements of KPIC's insurance products. Kathleen then transitioned to a role as a Healthcare Consultant at Self Employed, providing services from 2014 to 2015. Since 2015, they have been working as an IT Project Manager at Marin General Hospital. Throughout their career, Kathleen has demonstrated a strong aptitude for project management, process improvements, and team leadership. Kathleen is also skilled in risk management, customer service, and claims management.

Kathleen Lucido, PMP pursued their education in a chronological order. Kathleen began their academic journey by enrolling at San Diego State University from 1977 to 1979. During this period, they attained a Bachelor of Science degree in Health Services. Continuing their educational pursuits, Kathleen pursued a Certificate Program in Project Management from the University of California, Berkeley, from 2010 to 2012.