Cindy Hoops-Luna

Cindy Hoops-Luna is an accomplished professional with extensive experience in customer operations and contact center leadership, currently serving as the Director of Contact Center Operations at Maritz since January 2007. Throughout the tenure at Maritz, Cindy has progressed through various roles, including Senior Customer Operations Manager and Customer Operations Manager, where responsibilities included strategic planning, fostering team development, and enhancing client loyalty through training and quality programs. Prior experience at Anheuser-Busch as a Project Manager and Special Service Supervisor involved managing direct marketing initiatives and customer service operations. Cindy holds a Bachelor of Science in Marketing and an MBA in Business from Fontbonne University.