Claire McInnes

Claire McInnes has extensive experience in the insurance and customer service sectors, currently serving as IT Automation Manager at Markerstudy Insurance since March 2011. Claire has progressed through various roles, including BPA Product Lead, BPA Analyst, and Business Analyst, focusing on process analysis, stakeholder engagement, and solution recommendations. Additional responsibilities have included process monitoring in contact centers, team management, and customer support. Previous roles at companies such as Auto Windscreens and RAC involved contact center operations and data analysis. Claire holds a Bachelor's degree in Illustration from the University of Derby and is pursuing a certification in Product Ownership from Agilify.