Market Operator Services Limited (MOSL)
Adrian Smith is an experienced communications professional currently serving as the Strategic Communications Lead at Market Operator Services Limited (MOSL) since April 2020. Smith played a key role in opening the competitive non-household water market in 2017 and now leads communications for critical strategic programmes, including the Bilateral Transactions Programme, which has streamlined interactions between retailers and wholesalers. Additionally, Smith is the owner of emulus communications limited, providing consultancy services and supporting various clients, including South Kesteven District Council. Smith previously held roles at MOSL as Head of Communications during its startup phase and at Anglian Water Services, where responsibilities included media relations and internal communications. Early career experience includes positions at Warman & Bannister and Ionica. Smith holds a Bachelor's Degree in Business Studies from Oxford Brookes University.
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Market Operator Services Limited (MOSL)
We are the market operator for the non-household water retail market in England. We provide independent insight and expertise on the value of water. Our role as market operator is to provide infrastructure, information and governance services to enable customers to switch retailer and for settlement to take place between wholesalers and retailers. Working closely with our water company members and stakeholders, we look for opportunities to improve and evolve the market to benefit non-household customers.