Miles Robinson

Miles Robinson currently serves as the Integration Manager at Market Operator Services Limited (MOSL), overseeing the implementation of various improvement projects, including the Bilateral Transactions Programme. Previously, Miles held the position of Operations Manager at MOSL, where responsibilities included driving market innovation and ensuring the effective operation of the £2.5bn/year water retail market. Prior to MOSL, Miles gained extensive experience at Utilita Energy, starting as a Consumer Liaison Officer and progressing to Senior Customer Service Advisor, Complaints Team Leader, and eventually Complaints Manager, where leadership and process improvements led to a reduction in complaints by over 70%. Miles also acted as a spokesperson for the company on national media and engaged with third-party industry bodies to foster change.