Market Operator Services Limited (MOSL)
Miles Robinson currently serves as the Integration Manager at Market Operator Services Limited (MOSL), overseeing the implementation of various improvement projects, including the Bilateral Transactions Programme. Previously, Miles held the position of Operations Manager at MOSL, where responsibilities included driving market innovation and ensuring the effective operation of the £2.5bn/year water retail market. Prior to MOSL, Miles gained extensive experience at Utilita Energy, starting as a Consumer Liaison Officer and progressing to Senior Customer Service Advisor, Complaints Team Leader, and eventually Complaints Manager, where leadership and process improvements led to a reduction in complaints by over 70%. Miles also acted as a spokesperson for the company on national media and engaged with third-party industry bodies to foster change.
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Market Operator Services Limited (MOSL)
We are the market operator for the non-household water retail market in England. We provide independent insight and expertise on the value of water. Our role as market operator is to provide infrastructure, information and governance services to enable customers to switch retailer and for settlement to take place between wholesalers and retailers. Working closely with our water company members and stakeholders, we look for opportunities to improve and evolve the market to benefit non-household customers.