Hazel Bernez

Customer Advocate Specialist at Marketcircle

Hazel Bernez has a diverse work experience spanning several industries. Hazel'smost recent position was as a Customer Advocate Specialist at Marketcircle since April 2023. Prior to that, they worked as an Onboarding Manager at Xello from March 2022 to July 2022. From 2019 to 2020, Hazel was a Microsoft Facilitator at Action Read Adult Literacy Centre, where they led digital learning initiatives and contributed to client retention and skill development. Hazel also worked as a Marketing Communications specialist at Flow Office Wisdom from November 2018 to May 2020, where they successfully revamped blog presence and contributed to revenue generation. Hazel has a background in digital marketing and social media, as they previously worked as a Social Media Specialist at Quality Craftsmen, LLC from September 2014 to July 2016. Hazel also has a strong background in software technology, having worked at companies like Origin Systems and Alias|Wavefront in various roles such as QA Test Lead and Education Team Leader. Hazel began their career as a Sales and Client Support Representative at Interleaf Technology, where they managed client relationships and achieved strong results in client satisfaction and upselling. Overall, Hazel Bernez has a wealth of experience in customer advocacy, onboarding, digital marketing, and software technology.

Hazel Bernez has a diverse education history. Hazel completed an e-Learning Developer Certificate at Seneca College from 2021 to 2022. In the same year, they also pursued certificates in Managing Customer Service and Foundations in Human Resources from the University of Waterloo, where the completion dates are not specified.

Additionally, Hazel enrolled in Early Childhood Education at Langara College, focusing on Elementary Education and Teaching. Hazel also attended The University of British Columbia, where they earned a Bachelor of Arts (BA) degree in Sociology. Although the exact duration of their studies at these institutions is not provided.

As for their higher education, Hazel studied Business, Management, Marketing, and Related Support Services at the University of Waterloo, with no specific degree mentioned.

Hazel has obtained several certifications, including Creative Inspirations: Big Spaceship, Digital Creative Agency from LinkedIn in July 2021, and Developing a Learning Mindset from LinkedIn in May 2021. Hazel also holds an Adult Education & Literacy Certificate from Laubach Literacy Ontario. The completion months and years for their other certifications, such as Foundations of Digital Teaching I, II, III, SEO/SEM Preliminaries, and Situational Leadership II, are not mentioned.

Links

Timeline

  • Customer Advocate Specialist

    April, 2023 - present