JD McKenzie

JD McKenzie has a diverse work experience, starting with their role as a Tier 1 Support Technician at The Minacs Group in 2008. JD excelled in providing customer support and addressing their issues with empathy-centric tech support. In 2009, they became a Performance Coach Specialist, providing tailored coaching and feedback to a team of twenty to thirty employees. JD also assisted in developing agent KPI reports and documented customer-agent interactions. In 2011, McKenzie took on the role of a Tier 2 Support Technician, where they guided Tier 1 agents, resolved customer issues, and handled engineering escalations and customer appeasements. In 2012, they joined Marketcircle as a Tier 2 Support Technician, and later transitioned into the role of Marketing Coordinator in 2016. In 2019, they became a Customer Success Manager, responsible for ensuring customer satisfaction. Finally, in 2022, they were promoted to the position of Director of Customer Success, overseeing the company's customer success operations.

JD McKenzie attended Fleming College, where they pursued a Certificate in Computer Systems Networking and Telecommunications. The exact duration of this course is unknown as the end year is not provided.