Derek Molloy

Derek Molloy is an experienced technology services professional with a strong background in training, quality assurance, and customer service. Currently serving as a Technology Services Technician Level 2 at MarketStar since September 2019, Derek has transitioned through roles including Technology Services Technician and Intel Training Manager, where responsibilities include the delivery and creation of training materials for the Intel Partner Alliance and Marketplace programs. Prior to this, a significant tenure at IBM from July 2007 to June 2019 involved positions such as Quality Specialist, Training Specialist, and Service Desk SME, focusing on customer satisfaction, training new employees, and process improvements. Derek holds degrees in Installation of Computer Systems from DFEI and F.A.S., completed between 2003 and 2007.