Daniel Louden

Daniel Louden is an accomplished professional in product and program management with extensive experience across various sectors, including retail and entertainment. Currently serving as Head of Product Management at Marks and Spencer since March 2020, Daniel leads teams to enhance payment products and customer experience. Previous roles include Head of Delivery and Product and Technology Solutions Lead at Marks and Spencer, and Global Programme Manager/Digital Product Lead at Merlin Entertainments, where responsibilities encompassed the development of digital products and the execution of the Digital Guest Journey strategy. Earlier experience at BT involved roles such as Senior Propositions Manager for BT TV and Senior Marketing Manager for BT Infinity. Daniel's educational background includes a Bachelor's Degree from Loughborough University and a Professional Diploma in Marketing from the Chartered Institute of Marketing.