Lauren Robinson

Lauren Robinson is a seasoned professional with extensive experience in service assurance and technology management. Currently, as a Senior Service Assurance Manager at Marks and Spencer since October 2025, Lauren leverages a strong background in service delivery, project management, and incident management acquired during previous roles at Morrisons, including Technology Manager for Wholesale Service Delivery and Logistics Manager. With a foundation in customer service as a Brand Ambassador at De Montfort University and further experience in program facilitation and client relations, Lauren has developed a versatile skill set complemented by a Master's degree in Business and Management from De Montfort University.