Ana Silva

Ana Silva has a diverse range of work experience in various industries. Ana started their career at NOS SGPS in 2015 as a Customer Support Specialist, providing assistance to corporate clients regarding their mobile phone subscriptions. Ana then moved on to Seoane & Vidal, S.A. in 2016, where they served as an Office Manager, managing tenants and contracts and overseeing office operations.

In 2017, Ana joined BNP Paribas as a Due Diligence Officer, specializing in AML-CFT risk analysis for the CIB branch. In this role, they conducted periodic reviews of clients and assessed their risk based on international compliance regulations.

Ana's next career move was to Drover in 2018, a UK-based start-up offering car subscription services. Ana initially worked as a Customer Experience Associate, supporting customers and improving company processes. Ana was later promoted to Customer Experience Team Lead, taking on additional responsibilities such as managing a team, handling escalations, and conducting regular feedback sessions.

Most recently, Ana has been with Marley Spoon since 2022. Ana started as a Customer Communications Supervisor, overseeing a team and managing their performance. Ana then served as an (Interim) Australia CC Operations Manager, responsible for the overall operations of the Australia Customer Communications team. Currently, they hold the role of Global Incident Manager, overseeing the operations of the Global Incident Management Team and ensuring compliance, reporting, and training for incident resolution.

Throughout their career, Ana has demonstrated their expertise in customer support, team management, reporting, compliance, and process improvement.

Ana Silva received their Bachelor's degree in Law from the University of Lisbon from 2011 to 2017. Ana then pursued a Master's Degree in Corporate Law from the same university starting in 2017, and their end year is not specified. In addition to their formal education, Ana Silva obtained certifications in coding workshops, including SheCodes Plus in May 2021 and SheCodes Coding Workshop in February 2021, both from SheCodes Workshops.