Marm Assistance
Bilge Bora has a diverse work experience spanning over 20 years. Their most recent role is as the CEO of Marm Assistance, which they began in July 2022. Prior to this, they worked at BNP Paribas Cardif where they held two positions - Customer Contact Center Director from February 2019 to June 2022, and Sales Director from May 2015 to February 2019. Before that, Bilge Bora had several roles at TEB, including Senior Manager in various departments such as Affluent Banking Sales, Payroll Payments & Synergy Development, Sales Efficiency Project, and Retail Banking. Their tenure at TEB lasted from August 2011 to May 2015. They also had roles at Garanti Bank as a Manager at the Istanbul Ulus Branch from 2004 to 2007, and at Abank Caddebostan Branch as a Retail Sales Manager from 2000 to 2003.
Bilge Bora's education history includes a Master of Business Administration (MBA) degree from Yeditepe University, starting in 2000 and ending in 2001. Prior to that, Bora attended Marmara University from 1991 to 1996, studying in the field of "Siyaset Bilimi ve Kamu Yönetimi." Before university, Bora completed their education at TED Ankara Koleji from 1984 to 1991.
Additionally, Bora has obtained several certifications, including a "Çekirdek Akademi Mahalle Evleri Projesi Mentor" certification from Çekirdek Sosyal Girişim Platformu in January 2022, a "Dijital IK Mini MBA" certification from İSO Akademi in September 2021, and a "Müşteri Deneyimi" certification from Userspots in March 2021. Bora has also been a judge at the Turkey Customer Experience Awards organized by Awards International in June 2021. Furthermore, Bora has received a certification in "Profesyonel Koçluk[ICF]" from House of Human Koçluk, Eğitim, Danışmanlık in March 2021. Finally, there is a mention of the "TEV MENTORINK" certification from Türk Eğitim Vakfı, but the month and year of obtaining are not provided.
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Marm Assistance
• Since 1986, through market changes and technological progress, our focus has always been to provide exceptional client service, whether in medical assistance, travel services or roadside assistance. We’re all working at Marm Assistance together toward the goal of creating “value” for our clients. As big as we grow, as far as we reach, and as successful as we become, we stay connected to our clients (to you) and each other. • We surround ourselves with smart people who understand our clients’ business because we don’t settle for “good enough” when it comes to our clients’ experiences. Going above and beyond together is the key to our success. We continuously look ahead to advance the future of our industry, and we relentlessly seek value for our clients because their success is our success. • To achieve that, we replace outdated operational practices based on hierarchy, silos and elitist leadership models and establish a ground for Idea Meritocracy, to simultaneously operate both efficiently and innovatively. With these aims; for more than three decades, the people of Marm Assistance have transformed the assistance needs into products that serve the vital needs of a growing industry. Today, we’re one of the world’s largest assistance providers, with 160+ employees serving customers in Europe, the Middle East, the Caucasus & Asia. “Born and Bred in Turkey”, with an HQ in Istanbul and offices in Singapore and Dubai, we shape assistance solutions (tailor-made) exclusive for your unique needs. Moreover, deliver high-quality services provided by our exceptional dynamic and diverse, multilingual team consisting of doctors, nurses, technical specialists & IT professionals. *Our Mission Frame* • We create value-adding, ingenious solutions, leveraging cutting-edge technologies to meet our clients’ specific needs. • We are here “to make it possible”, to assist you, in all circumstances, around the world even when it seems impossible. Marm Assistance