• Since 1986, through market changes and technological progress, our focus has always been to provide exceptional client service, whether in medical assistance, travel services or roadside assistance. We’re all working at Marm Assistance together toward the goal of creating “value” for our clients. As big as we grow, as far as we reach, and as successful as we become, we stay connected to our clients (to you) and each other.

• We surround ourselves with smart people who understand our clients’ business because we don’t settle for “good enough” when it comes to our clients’ experiences. Going above and beyond together is the key to our success. We continuously look ahead to advance the future of our industry, and we relentlessly seek value for our clients because their success is our success.

• To achieve that, we replace outdated operational practices based on hierarchy, silos and elitist leadership models and establish a ground for Idea Meritocracy, to simultaneously operate both efficiently and innovatively.

With these aims; for more than three decades, the people of Marm Assistance have transformed the assistance needs into products that serve the vital needs of a growing industry. 

Today, we’re one of the world’s largest assistance providers, with 160+ employees serving customers in Europe, the Middle East, the Caucasus & Asia. “Born and Bred in Turkey”, with an HQ in Istanbul and offices in Singapore and Dubai, we shape assistance solutions (tailor-made) exclusive for your unique needs. Moreover, deliver high-quality services provided by our exceptional dynamic and diverse, multilingual team consisting of doctors, nurses, technical specialists & IT professionals.

*Our Mission Frame*

• We create value-adding, ingenious solutions, leveraging cutting-edge technologies to meet our clients’ specific needs.

• We are here “to make it possible”, to assist you, in all circumstances, around the world even when it seems impossible.

Marm Assistance

Assistive Technology

Health Care

IT Services

Travel & Leisure

Marm Assistance

Bilge Bora

Umbulbani Babayeva

Halil Uğur Uray

Tuncay Engin

Orhan Kodan

Tracy Amanda Sheard

Nezahat Say

Bilgin I.

The Medical and Operations Team at Marm Assistance is responsible for coordinating and delivering medical assistance and operational support to our clients worldwide. This multidisciplinary team ensures seamless integration of medical expertise and logistical operations to provide high-quality, efficient, and innovative solutions tailored to the unique needs of our clients. Key responsibilities include case management, medical assessments, coordinating with healthcare providers, billing, and overseeing the execution of assistance services to guarantee client satisfaction and operational excellence.

Medical and Operations Team

Financial and Accounting Team

Information Technology

Medical and Operations Team

About

Team members

Other teams at Marm Assistance

Financial and Accounting Team

Information Technology