Zach McCoy

Zachary M. serves as the Chief Customer Officer at Maropost since June 2023, contributing to the development of a unified commerce platform that enhances customer experiences. Zachary also participates on the Advisory Board for the Customer Experience Certificate Program at Valparaiso University, offering strategic insights for course enhancement. As a Board Member at Growth Seekers and part of the High Alpha Navigators Executive Network, Zachary advises on B2B SaaS ventures. Previously, Zachary held the role of Chief Customer Officer at Terminus and Vice President of Global Customer Success at SAP Customer Experience, where significant improvements in client retention were achieved. Zachary's career also includes leadership roles at Salesforce Marketing Cloud and ExactTarget, focusing on customer success and engagement strategies. Zachary holds an MBA in Organizational Leadership from Butler University and a BS in Business Management with a focus on International Finance and Economics from Purdue University.