Nicole W.

Nicole W. is an experienced professional with a focus on payment operations and customer support. Currently serving as a Senior Settlement Analyst at Marqeta since November 2021, Nicole previously held positions as a Payment Operations Analyst at Gusto and a Retail Specialist at Square. At Square, accomplishments included creating product suggestions based on customer feedback, coaching team members, and being recognized as Advocate of the Year in 2018. Earlier roles included teaching and research assistant positions, with a Bachelor's degree in International Studies from Vassar College. Extensive skills in operational support, customer engagement, and collaboration with engineering teams highlight Nicole's commitment to enhancing user experiences and driving product improvements.