Adam James Cooper

Adam James Cooper possesses diverse experience in customer service and support roles across various industries. Currently serving as a Member Experience Specialist at Marquee Health since September 2023, Adam effectively resolves member inquiries and provides expert-level support related to wellness programs. Prior experience includes a role as a Centralized Support Representative at Progressive Insurance, where Adam analyzed and processed sensitive medical documents. Previous positions in the food service sector, including barista roles at Phoenix Coffee and Erie Island Coffee Co, demonstrate a strong customer service focus. Additionally, Adam has experience in the arts as a Wig Tech/Hair Assistant at Cleveland Play House and served as a Prevention Specialist at Equitas Health, conducting sensitive health testing. Adam holds multiple Bachelor of Arts degrees in Theatre from Cleveland State University, emphasizing a background in performing arts and directing.