McKenna Granger is an experienced professional in customer experience and solutions management, currently serving as a Member Experience Specialist at Public since April 2024. Prior experience includes working as a Solutions Manager at Visa and a Customer Experience Lead at Robinhood, where McKenna excelled in coaching associates, managing escalations, and enhancing customer satisfaction. Previous roles at Fidelity Investments, HomeAdvisor, Nordstrom, and Yaya's Euro Bistro provided substantial expertise in client engagement, sales, and team training. McKenna holds a Bachelor of Science degree in Commerce and Business Administration, with a focus on Marketing and Computer Science, from The University of Alabama.
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