Shania Burton

Shania Burton, EMBA, has extensive experience in customer service and leadership roles. Currently serving as a Loyalty Ambassador at Marriott International since August 2002, Shania manages a portfolio of over 350 Ambassador Elite members, addressing both technical and nontechnical inquiries. Previous roles include Sr. Elite Services Supervisor, overseeing a global customer engagement center, and Sr. Loyalty Care and Sales Specialist, where Shania consistently achieved sales goals while providing exceptional customer service. Earlier experience includes working as an Unemployment Insurance Specialist II at Deloitte, where Shania verified claims, and as Assistant Store Manager at Fashioncents, where Shania led a team, optimized sales operations, and ensured high service standards. Shania holds an MBA from the Jack Welch Management Institute, a Certificate in Fundamentals of Meeting and Events Management from Cuyahoga Community College, and a Certificate in Human Resources from The University of Akron.