Marcelo Oliveira

Marcelo Oliveira is an experienced IT professional with a career spanning over 18 years, currently serving as Cloud CoE Product Manager at Mars since May 2010. Marcelo has held various leadership roles, including IT Manager for Brazil, Argentina, and Chile, overseeing an IT team responsible for local infrastructure and support for 3,000 users across 20 units. Additional experience includes IT Customer Relationship Manager, where Marcelo designed and implemented data and analytics strategies, and Service Desk Manager, managing a team providing first-tier support for over 80,000 users globally. Earlier roles at Johnson & Johnson and Primasoft Informatica focused on desktop support, network administration, and technology standardization. Marcelo holds an MBA in Project Management from Fundação Getulio Vargas and a Bachelor's degree in Computer Networking from Instituto Brasileiro de Tecnologia Avançada.