Emily Hird

Emily Hird is an accomplished professional currently serving as the Five9 Business Product Owner at Marsh Commercial, where responsibilities include the administration of the Five9 dialling platform, campaign management, performance reporting, and IVR management. Additionally, Emily fulfills the role of Client Advisor, focusing on business planning and building long-term relationships with key clients. Prior experience includes serving as a Customer Service Executive at Amcor, where customer satisfaction and support were prioritized, and as a Regional Account Manager at Harvey & Brockless, managing high-profile accounts and fostering client relationships. Emily began their career as an Overseas Holiday Advisor at TUI, excelling in sales and customer service, earning recognition for exceptional performance.