Jose Vicente Diez Fidalgo

Jose Vicente Diez Fidalgo is an accomplished professional with extensive experience in customer and technical support management across various industries. Currently serving as Head of After Sales Support at MARSS Group since January 2024, Jose previously held positions such as Regional Customer Support Manager at Vectra AI and EMEA Customer and Technical Support Manager at Guidewire Software. With a strong background in team leadership, operational management, and customer relationship building, Jose has successfully driven continuous improvement initiatives and developed high-performing teams globally. Jose's educational qualifications include a Diploma in Computer/Information Technology Administration and Management from the Irish Management Institute, a Certificate in Team Leadership from Munster Technological University, and a Technical Engineering degree in Computer Systems from Universitat Jaume I.