Marvelous Mouse Travels
Laine English-Oliver is a seasoned professional with extensive experience in customer service and operations management within the hospitality and travel sectors. Currently serving as a Retention Specialist at Point Broadband since January 2024, Laine excels in enhancing customer loyalty and satisfaction. Previous roles include Travel Planner at Marvelous Mouse Travels, Regional Director of Operations at RAM Hotels, and General Manager at Home2 Suites by Hilton, demonstrating a strong background in managing diverse teams and delivering exceptional guest experiences. Laine also held positions at NORTHWEST PEST CONTROL, INC., PHD Hotels, Inc., and various Hampton Inn locations, building a solid foundation in customer service and management. Laine's academic journey includes studies at Auburn University.