Islam Ashour is a Senior MIS Analyst at Mashreq since August 2025, bringing significant experience from a previous role as a Workforce Analyst at talabat from January 2020 to August 2025. In the workforce role, Islam executed scheduling plans and managed Call Center Agents' schedules while also addressing various complaint cases related to order issues and vendor performance. Prior positions included handling live chat inquiries as an Account Advisor and resolving customer complaints related to delivery and service quality. Education was completed at Cairo University from 2013 to 2018.
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