John Zurn

John Zurn has over 20 years of global experience in various leadership roles. John is currently working as the Senior Director of Customer Care & Fulfillment at Mason Companies, Inc. In this role, they are responsible for leading the implementation of customer care strategies and improving the customer experience.

Prior to their current position, John was the Chief Impactor at Infinite Green from 2019 to 2021. John has also worked as the Senior Director of Global Reservations and Customer Care at Radisson Hotel Group from 2014 to 2019, where they managed a global contact center and generated significant annual revenue.

Before that, John held multiple roles at CM Group Holdings, Inc., including President, Vice President of Consumer Programs, Vice President of Markets, and Vice President of Contact Centers and Sales Administration, North America. In these positions, they oversaw various departments, managed budgets, implemented strategic plans, and drove process improvements.

Overall, John Zurn has extensive experience in customer care, global reservations, sales, marketing, and operations management.

John Zurn's education history includes a Doctor of Philosophy (PhD) in Management, Organizational Leadership from the University of Phoenix. John also holds a Master of Arts (MA) in Organizational Management from the same institution. Prior to that, they earned a Bachelor of Science (BS) in Operations Management from St. Cloud State University - Herberger Business School. John began their education journey at Ridgewater College, where they obtained an Associate of Arts (AA) in Business Administration.

In addition to their degrees, John Zurn has acquired several certifications. John obtained a certification in Demand Flow Technology from the John Costanza Institute of Technology, LLC in April 2004. John is also a Certified Integrated Resource Management (CIRM) through APICS. Furthermore, they have certifications in Certified Production and Inventory Management (CPIM) from APICS and Certified Professional Logistics Series from Georgia Tech Supply Chain & Logistics Institute. Lastly, they completed a course in Leading Organizational Change on Lynda.com.