Masraf Al Rayan
Mostafa Serry is an experienced professional with a background in customer service and management, currently serving as a Senior Customer Service Representative at Masraf Al Rayan since November 2010. Responsibilities include providing exceptional service to corporate clients, managing inquiries and complaints, and overseeing service quality assurance for call center operations. Prior roles include Quality Assurance Officer and Call Center Agent at Masraf Al Rayan, where Mostafa honed skills in customer support and issue resolution. Earlier experience includes a position as Production Assistant at Al Jazeera Children's Channel, where responsibilities encompassed administration, event logistics, and coordination for rehearsals and performances. Mostafa holds a Bachelor of Commerce and Business Administration from Helwan University Cairo and a Certificate of Achievement in Management from The American University in Cairo.
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Masraf Al Rayan
About Masraf Al Rayan Masraf Al Rayan was incorporated as a Qatari Public Shareholding Company in 2006 and is a Shari’ah compliant bank headquartered in Doha, Qatar. More than 30% of the bank’s shares are owned by Qatari government entities, and the bank has a solid A1 credit rating*. After the completion of its merger with Al Khalij Commercial Bank “al khaliji” in 2021, Masraf Al Rayan’s total assets reached QAR182 billion, making it the second largest Shari’ah compliant bank in Qatar and one of the largest in the region, with a capital base of QAR9.3 billion. The bank’s principal business activities include: ● Retail Banking: Offers current and savings account, time deposit account, financing and credit cards ● Wholesale Banking: Offers corporate finance & advisory services, financing products, cash management, treasury, trade finance ● Private Banking: Offers investment planning & asset management, wealth management, credit planning & management solutions Masraf Al Rayan has a network of 17 branches in Qatar and 5 international branches in the UK, France, and the UAE. *Moody’s, as at 02 November 2021. www.alrayan.com