Mostafa Serry

Mostafa Serry is an experienced professional with a background in customer service and management, currently serving as a Senior Customer Service Representative at Masraf Al Rayan since November 2010. Responsibilities include providing exceptional service to corporate clients, managing inquiries and complaints, and overseeing service quality assurance for call center operations. Prior roles include Quality Assurance Officer and Call Center Agent at Masraf Al Rayan, where Mostafa honed skills in customer support and issue resolution. Earlier experience includes a position as Production Assistant at Al Jazeera Children's Channel, where responsibilities encompassed administration, event logistics, and coordination for rehearsals and performances. Mostafa holds a Bachelor of Commerce and Business Administration from Helwan University Cairo and a Certificate of Achievement in Management from The American University in Cairo.