Brian V. Scalese

Brian V. Scalese is a seasoned professional with extensive experience in customer service, sales, and research across various industries. Currently serving as a Research Department Specialist and Customer Service Professional at Mass General Brigham Health Plan since August 2019, Brian has previously held roles such as Garage Door Sales/Customer Service Professional at S&S Overhead Door since 1996 and Print & Marketing Associate at Staples from 2019 to 2022. Brian's diverse background includes credit counseling, technical support training, and telesales management, with a strong emphasis on client relations and operational efficiency. Brian holds a Master's degree in Library and Information Science from Simmons University and a Bachelor's degree in Education from Curry College, complemented by relevant internships and training in customer service and diversity initiatives.