Mass Markets
Aric Birchmier has over 30 years of extensive work experience in various leadership positions. Aric has held roles such as Vice President, General Manager, and Director in companies such as Mass Markets, DEFENDERS, Wells Fargo Home Mortgage, Qwest Communications, Consumer Sales & Service, UnitedHealth Group, Sprint PCS, Teletech, Inc, TCI Communications, Inc, and MCI Communications. Aric has demonstrated their expertise in call center sales and service, customer satisfaction, employee training and development, process improvement, and financial management. Aric has successfully led large teams, improved sales performance, reduced customer complaints, and implemented training initiatives resulting in improved employee engagement and customer satisfaction.
Aric Birchmier attended Central College from 1982 to 1986. Later, they obtained a Bachelor of Arts in Business Management from the same institution. Aric then pursued their Masters in Business Administration at the University of Iowa. Additionally, they were associated with Bondurant Farrar at some point, but further details about their education in this institution are not provided.
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Mass Markets
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Mass Markets, an MCI Company, is an industry leader in advanced, tech-enabled B2B and B2C contact center telesales, customer care and omni-channel digital services. With a culture built on delivering superior levels of performance, we are committed to praiseworthy customer interactions that create value for our clients. Since 2003, Mass Markets has delivered, high-impact, agile, scalable, and compliant business process outsourcing solutions while proficiently solving complex people, process and technology challenges.