Victoria Owens

Customer Service Specialist at Mass Markets

Victoria Owens is a versatile professional with extensive experience in both the legal and customer service sectors. Currently serving as a Legal Researcher at Equifax since May 2023, Victoria analyzes legal records related to employment background checks. Concurrently, Victoria holds a position as a Customer Service Specialist at Mass Markets, and manages a self-owned vintage clothing business, Tory’s Timeless Treasures, which has been operational since January 2013. Previous roles include Home Mortgage Customer Service at Wells Fargo and Claims Administration at Principal Financial Group, where Victoria led a team managing pension plans and IRS compliance issues. Victoria also has a background in the medical field as a Surgical Nurse at KU University Hospital. Educational qualifications include degrees in Nursing Sciences and Business from Missouri Western State University and comprehensive training in nursing through the Missouri Methodist Nursing Program.

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Johnston, United States

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Mass Markets

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Mass Markets, an MCI Company, is an industry leader in advanced, tech-enabled B2B and B2C contact center telesales, customer care and omni-channel digital services. With a culture built on delivering superior levels of performance, we are committed to praiseworthy customer interactions that create value for our clients. Since 2003, Mass Markets has delivered, high-impact, agile, scalable, and compliant business process outsourcing solutions while proficiently solving complex people, process and technology challenges.