Luis Santos has accumulated extensive experience in the IT field at UMass Lowell since December 2011 as an Apprentice to System Manager, demonstrating a strong ability to manage priorities and maintain reliability in dynamic environments. Previous roles include Storekeeper, where Luis handled freight and parcel logistics, and Skilled Laborer. Additionally, experience as a Worker Health & Safety Instructor was gained at World Computer Exchange, alongside volunteer work with the "Green Geek Squad." Luis holds an undergraduate degree and a certificate in Information Technology from the University of Massachusetts Lowell.