Massey Services
Matt Keaton is a customer service professional with extensive experience in managing high call volumes and exceeding sales standards. Currently employed as a Customer Service Representative at Massey Services, Inc. since October 2016, Matt has demonstrated exceptional communication skills by effectively promoting marketing campaigns, leading to consistent quarterly sales bonuses. Previously, as a Customer Service Manager at Convergys from August 2011 to May 2016, responsibilities included handling payroll, conducting quality audits, and training agents. Matt started a career as a Shift Lead Manager and Sales Associate at Blockbuster from December 2007 to August 2011, where oversight of daily operations and achieving sales goals were key duties. Educational background includes attendance at The International Community School from 2002 to 2006.