Katy Specjalska Figueiredo

Katy Specjalska Figueiredo is an experienced professional specializing in e-commerce and customer service management. Since June 2018, Katy has served as the Social Media and Worldwide Offline Customer Service Manager at Massimo Dutti, overseeing a global team and ensuring effective customer interaction and brand reputation management. Katy's previous roles include e-commerce customer service management for various regions, including the USA, Canada, Mexico, Poland, and Germany, demonstrating strong problem-solving and coordination skills across departments. With a robust educational background including a Master's degree in Social Media Management and studies in Business Economics and Hispanic Studies, Katy has developed a diverse skill set that enhances customer experience and operational efficiency.